How much does shipping cost?

Australia $5 flat rate for all orders under $100

Free shipping for orders over $100 (Australia only)

New Zealand $15 flat rate for all orders

Do you offer local pick up?

If you could like to pick up your order from Kinglake West in Victoria, please enter the code PICKUP at check out and we will be in contact to arrange collection.

How long will my order take to arrive?

All orders placed will be sent within 2 business days. As we are based in Victoria, delivery times will vary depending on your location (use your tracking info to keep an eye on your order progress). During busy periods, please allow up to 3 business days for your order to be processed.

We ship our orders via Australia Post.

Do you ship outside of Australia?

Currently we only ship to Australian and New Zealand customers.


Hazel & Knox is not responsible for incorrectly entered postal addresses. Please ensure you enter your details correctly. Postage costs will not be refunded due to 'return to sender' or incorrectly entered postal addresses. Once an order has shipped, we are unable to amend addresses or change any details.