Frequently Asked Questions
How much does shipping cost?
Check out our shipping costs here
Do you offer returns or exchanges?
What are your beanies made of?
Each of our beanies have a material breakdown in their description.
Where are your products made?
Our products are made all over the world using high quality, reliable manufacturers.
Where is Hazel & Knox based?
We are based in Kinglake West, Victoria.
Why Haven’t I Received An Order Confirmation?
Please check your Junk mail folder first. Please allow up to 5 hours after purchase time to receive a confirmation email. Your order tracking number will be emailed within 24 hours of placing your order. If you have not received anything after this time please contact us at email@example.com
Where Is My Order?
If your order hasn’t arrived within the expected delivery times, please check the tracking number that was sent out to you. If you are still unable to locate your parcel please send us an email at firstname.lastname@example.org and we will do our best to assist you.
For any other questions please feel free to email us at email@example.com